Privacy Policy for Ayatara Villa

Effective Date: 13/January/2025

Last Updated: 20/February/2025

1. Introduction

Welcome to Ayatara Villa. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, stay at our property, or use our services. By using our website and services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect various types of personal information to enhance your experience with Ayatara Villa. The information we collect includes but is not limited to:

a) Information You Provide Directly

• Booking Information: When you make a reservation, we collect your name, contact details, payment information, and preferences related to your stay.

• Customer Service Communications: When you reach out to us via email, phone, or WhatsApp, we collect your contact details and the contents of your message.

• Account Information: If you create an account with us, we collect your login credentials and any information you choose to provide in your profile.

• Promotional Participation: When you sign up for special offers, newsletters, or surveys, we collect your email address and preferences.

b) Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device settings.

• Usage Data: Pages you visit, time spent on our site, and interactions with our features.

• Cookies and Tracking Technologies: We use cookies to remember your preferences and improve our services.

c) Information from Third Parties

• We may receive information from online travel agencies, booking platforms, and payment providers that facilitate your reservation.

• If you engage with us via social media platforms, we may collect publicly available information from your profile.

3. How We Use Your Information

• Reservation Management: To process and confirm bookings, modify reservations, and handle payments.

• Customer Support: To provide assistance with your inquiries, complaints, or requests.

• Marketing and Promotions: To send promotional offers, newsletters, and personalized recommendations based on your interests (with your consent).

• Security and Fraud Prevention: To protect against fraudulent transactions and ensure the security of our guests and property.

• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

• Improving User Experience: To analyze usage trends and enhance our services.

4. Sharing of Information

Your personal data may be shared with third parties under the following circumstances:

• Service Providers: We work with trusted third-party vendors for payment processing, reservation management, IT services, and marketing support.

• Legal Authorities: If required by law, we may disclose your data to comply with legal obligations, court orders, or law enforcement requests.

• Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of business assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Certain legal and regulatory obligations may require us to keep specific records for extended periods.

7. Data Security

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal data, subject to legal obligations.

• Marketing Preferences: You can opt out of marketing communications at any time.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us through the address, phone number, e-mail, WhatsApp, and Instagram available on this website’s footer.